Multilingual Client Service Representative

2 days ago


Mississauga, Ontario, Canada TEKsystems Full time
Job Summary

We are seeking a highly skilled and bilingual Multilingual Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.

About the Role

This is a full-time position that offers the flexibility to work from home on a hybrid model. You will be required to handle 50-60 inbound calls per shift, providing assistance with client inquiries and concerns regarding their credit cards. Your primary focus will be on delivering an outstanding customer experience, responding empathetically to client needs, and resolving issues at first point of contact.

Key Responsibilities:
  • Taking inbound calls from clients to deliver exceptional customer service
  • Providing assistance with client inquiries and concerns regarding their credit cards
  • Responding empathetically to client needs and resolving issues at first point of contact
  • Cultivating and maintaining relationships with clients to ensure their satisfaction
  • Managing risks by adhering to compliance routines, processes, and controls
Requirements:
  • Bilingual in English and Mandarin/Cantonese or Bilingual in English and French
  • 1 year+ of fast-paced call center/customer service experience
  • Digital literacy across a broad range of devices
  • Experience working in a team and metrics-based performance environment
  • Full availability Monday to Sunday 12PM-1AM local time
  • Minimum education requirements: High school
Benefits

As a Multilingual Client Service Representative, you will enjoy a competitive salary of $45,000 - $55,000 per annum, depending on experience. Our company also offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.

About Us

We are TEKsystems, a global leader in technology services, talent services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We pride ourselves on being partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity.



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