Aspirational Leader
2 months ago
We are seeking an Aspirational Leader to join our team at The Body Shop International Limited. As a key member of our Store Management team, you will be responsible for driving retail excellence, strong sales results, and an engaging customer experience.
Key Responsibilities- Customer Service: Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
- Problem Solving: Problem solve effectively and proactively as much as possible using available resources.
- Store Operations: Creatively support upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
- Team Leadership: Communicate effectively and act as a flexible and responsible role model to your team.
- Market Knowledge: Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
- Customer Focused Store Experience: Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
- Customer Loyalty: Ensure development of customer loyalty to further build The Body Shop brand.
- Sales and Performance: Meet sales and performance targets.
- Talent Development: Identify and attract high-potential candidates and develop current team members to succeed in their goals, support training and onboarding of new Customer Consultants.
- Customer Facing Experience: Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
- Communication Skills: Ability to communicate and listen effectively and demonstrate operational skills.
- Interpersonal Skills: Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
- Positive Mindset: A positive mindset with the willingness to continuously develop yourself.
- Time Management: Ability to multitask, manage time, and work flexible hours.
- Independence: Ability to work independently with minimal direction.
- Comprehensive Onboarding: Comprehensive onboarding in your new position.
- Training and Development: Training hours for you and your team as needed.
- Staff Discounts: A 50% staff discount on regular products and 30% on Gifts.
- Freebies: Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid Volunteer Days: Paid volunteer days - so you can spend time with the causes that matter to you.
- Community Partnerships: Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform: We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Real Living Wage: Ability to offer a real living wage to your Customer Consultants.
- Opportunities for Growth: Opportunities to grow within the Brand.
- Inclusion and Belonging: Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
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