IT Support Specialist

1 week ago

Niagara Falls, Ontario, Canada Great Wolf Lodge Full time
Job Summary

We are seeking an experienced IT support specialist to join our team at Great Wolf Lodge. As a key member of our technology department, you will be responsible for providing technical assistance and support to employees and ensuring the smooth operation of our computer networks and systems.

About the Role

This is a full-time position with a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition to a comprehensive benefits package, including dental plan, disability benefits, health care plan, vision care benefits, and registered retirement savings plan (RRSP), we offer a deferred profit sharing plan (DPSP) and paid time off for volunteering or personal days.

Key Responsibilities
  • Provide technical support and troubleshooting for employee computer issues, network connectivity problems, and other IT-related concerns.
  • Maintain and upgrade hardware, software, and network infrastructure to ensure optimal performance and security.
  • Configure and manage user accounts, permissions, and access controls to ensure data integrity and confidentiality.
  • Perform regular backups and disaster recovery operations to prevent data loss and ensure business continuity.
  • Develop and implement effective incident management processes to minimize downtime and maximize productivity.
Requirements
  • Degree in Computer Science or related field, or equivalent experience.
  • 3+ years of experience in IT support, network administration, or server maintenance.
  • Cisco Certified Network Associate (CCNA) certification or equivalent.
  • Excellent communication and problem-solving skills, with ability to work independently and as part of a team.
  • Familiarity with MS Windows, MS Office, SharePoint, and other relevant technologies.
Benefits
  • Competitive salary range: $60,000 - $80,000 per year.
  • Dental plan, disability benefits, health care plan, vision care benefits, and registered retirement savings plan (RRSP).
  • Deferred profit sharing plan (DPSP) and paid time off for volunteering or personal days.
  • Free parking available and learning/training opportunities provided by employer.
Work Environment

Our team works in a fast-paced environment, with tight deadlines and pressure to deliver results. You must be able to multitask, prioritize tasks, and manage your time effectively to meet these demands.

How to Apply

If you are a motivated and detail-oriented individual with a passion for IT and customer service, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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