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Operations Customer Service Representative

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Unlock Your Potential with Intelcom - Dragonfly

Transformative Opportunities Ahead

At Intelcom - Dragonfly, we're on a mission to revolutionize the last-mile delivery experience. As an Operations Customer Service Representative, you'll be at the forefront of this transformation, working closely with our teams and independent contractors to ensure seamless delivery operations.

Key Responsibilities:

  • Provide exceptional customer service, ensuring timely and efficient delivery of packages
  • Collaborate with drivers and customers to resolve any issues or concerns
  • Manage package returns and ensure accurate tracking and reporting
  • Utilize data entry and reporting tools to optimize delivery operations
  • Stay calm under pressure and adapt to changing situations
  • Work a flexible schedule, including weekends and evenings

About Intelcom - Dragonfly

We're a leading last-mile carrier in the e-commerce sector, with a strong presence across Canada. Our goal is to stay ahead of the curve, leveraging innovative services and delivery methods to meet the evolving needs of our customers. We're committed to building a diverse and inclusive culture, where talented individuals can thrive and grow.

Join Our Team

At Intelcom - Dragonfly, we're passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual, we encourage you to explore our opportunities and take the first step towards a rewarding career.