Senior Manager of Research and Development
2 days ago
Job Description
Key Responsibilities:
- Build and scale a comprehensive customer empathy and advocacy program
- Lead product design research across a broad range of initiatives, including conducting research directly; hiring and leading a talented group of researchers; and coaching product and design leaders on research best practices
- Ensure we have a foundation of actionable qualitative research, including an easy way to catalog and query existing insights
- Triangulate qualitative and quantitative data to develop a holistic view of our customers
- Enable A/B testing capabilities, including understanding needs; establishing best practices; selecting technology; and overseeing quality of ongoing work in partnership with data science
- Partner with Business Intelligence and Data Science leaders to connect insights across market research and product research to maximize data-driven business impact
- Evangelize product research and customer insights across the organization, helping each employee connect to our customers' needs in real and meaningful ways
Requirements:
- Excellent communication and storytelling skills
- Strong leadership, partnering, and influencing skills
- Proven track record of leading a broad range of research initiatives that resulted in meaningful impact for the business and customers
- Experience building research capabilities from the ground up
- Unique ability to tame the complexity of multiple qualitative and quantitative data sources to uncover meaningful insights
About Us
Clio provides a hybrid work environment with flexibility and autonomy. Our company values diversity, equity, and inclusion, and we encourage candidates from all backgrounds to apply.
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