Automotive Customer Service Specialist

6 days ago


Alliston, Ontario, Canada Oetiker Full time

We are seeking an Automotive Customer Service Specialist to join our team in the Americas region. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

About the Role:

  • Process customer purchase orders and amendments received via various channels, including email, phone, EDI, and customer websites.
  • Enter manual releases and spot orders, including special requirements, and maintain customer contacts in our Enterprise Resource Planning (ERP) system.
  • Communicate with internal and external customers, negotiate, and resolve conflicts effectively.
  • Communicate new requirements throughout the organization to ensure seamless execution.
  • Review and process monthly supplier ratings, submitting challenges to maintain 100% on-time delivery.
  • Process customer returns and account adjustments.
  • Assist sales staff with customer account information.

Requirements:

  • Post-secondary education or equivalent business training.
  • Administrative and computer skills, including Microsoft Office and ERP systems.
  • Detailed-oriented and strong communication skills (verbal and written).
  • Ability to quickly assist customers and/or urgent situations.
  • Strong prioritization and decision-making skills.
  • Ability to work independently without supervision.

About Oetiker:

Oetiker is a leading provider of high-end connecting solutions for automotive and industrial applications. Our products can be found in millions of home plumbing systems and appliances worldwide. We are a privately owned, family-run business with a long-term perspective and a focus on sustainable business success.

Estimated Salary: $55,000 - $65,000 per year, based on location and experience.



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