Senior Retail Operations Manager

12 hours ago


London, Ontario, Canada Kawartha Dairy Ltd Full time
About Kawartha Dairy Ltd

Kawartha Dairy Ltd is a 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service.

Estimated Salary: $70,000 - $90,000 per year

This salary estimate is based on industry standards for a senior retail operations manager in the region.

Job DescriptionOverview

The Senior Retail Operations Manager will be responsible for leading the day-to-day operations of our retail stores, driving excellence through training, coaching, and supporting store managers. The ideal candidate will have a proven track record of success in a similar role, preferably in the retail or food service industry.

Responsibilities
  • Train and hold stores accountable to operation excellence
  • Work directly with Store Managers and Assistant Store Managers to identify recommendations for process improvements
  • Visit stores in your territory to conduct store audits, ensure adherence to action plans, and maintain positive work environments and culture of innovation, passion, and excellence in district
  • Cascade information to our stores, on issues including but not limited to: new policies, promotions, strategies, etc.
  • Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels
  • Address and resolve customer complaints and issues in a timely and effective manner
Requirements
  • Proven experience as a District Manager or similar senior management role, preferably in the retail or food service industry
  • Post-secondary education in business administration, marketing or a related field
  • Strong leadership and team management skills with the ability to motivate and inspire others
  • Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
  • Proficient computer skills in MS Office (PowerPoint, Excel, Word) and working knowledge of standard software used in the retail industry
  • Strong problem-solving and decision-making abilities
  • Excellent communication and interpersonal skills
Benefits
  • Competitive salary: $70,000 - $90,000 per year
  • Annual performance bonus
  • 100% Company paid health, vision & dental benefits
  • Sick pay
  • Employee Assistance Program
  • RRSP/DPSP matching
  • Uniforms provided
  • Opportunities for training & advancement
  • Perks, Perks, Perks Discount on products sold in our retail stores, free daily dairy beverages provided in all our company fridges, and an active social committee
What We're Looking For

We're looking for a highly motivated and experienced leader who can drive excellence in our retail operations. If you're passionate about delivering exceptional customer service and have a strong background in retail operations, we'd love to hear from you



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