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IT Service Manager

2 months ago


New Brunswick, Canada Rutgers University Full time
Job Title: Manager, IT (Service Architect)

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education.

We are seeking a highly skilled and experienced IT professional to lead our Network Architecture team and design, implement, and optimize critical technologies including DNS, DHCP, IPAM, Network Monitoring, Network Automation, Data Visualization, and technology capital management.

The successful candidate will have a strong understanding of data visualization tools and techniques, particularly Grafana, and experience in data discovery and auditing methodologies. They will also have expertise in network automation tools such as Python, Nornir, and NetDevOps frameworks.

The Manager will play a pivotal role in ensuring high availability, scalability, and reliability across our infrastructure and will work closely with technical teams, stakeholders, and senior management to communicate effectively and drive business outcomes.

Key Responsibilities:

  • Lead the Network Architecture team and design, implement, and optimize critical technologies
  • Manage systems and services providing critical network services such as DNS, DHCP, network monitoring and alerting
  • Scales and evolves systems sustainably, through automation, advocating for changes that improve reliability and agility
  • Collaborate with technical teams, stakeholders, and senior management to drive business outcomes

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Seven (7) years of experience in telecommunications networking and computing
  • Proven experience in designing and implementing enterprise-level architectures for DNS, DHCP, IPAM, Network Monitoring, Network Automation, Data Visualization, and related technologies
  • Expertise in network automation tools such as Python, Nornir, and NetDevOps frameworks
  • Strong understanding of data visualization tools and techniques, particularly Grafana
  • Experience in data discovery and auditing methodologies
  • In-depth knowledge of technology capital management practices, including lifecycle management and financial planning
  • Ability to communicate effectively with technical teams, stakeholders, and senior management

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

Rutgers University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.