IT Support Specialist
2 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at PeopleToGo. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
- Provide intermediate-to-advanced IMAC services, including hardware roll-outs, refreshes, and other deployment related activities.
- Handle software installation, support, and upgrades.
- Perform intermediate-to-advanced deskside support services, installing and troubleshooting hardware, software, and network related issues.
- Provide 2nd level Help Desk support.
- Perform basic LAN and internetworking related activities.
- Handle bench repairs and remedial maintenance.
- Respond to and update calls from our National Dispatch/Call Management Center.
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
Requirements:
- 3-5 years of IMAC experience with hardware roll-outs, refreshes, and other deployment related activities.
- 3-5 years of deskside support experience.
- 3-5 years of break-fix experience.
- Strong internetworking and troubleshooting skills.
- A+ certification and at least one certification from either Cisco or Microsoft.
- Ability to work independently or as part of a team.
- Exceptional customer service skills.
- Good communication skills.
- Ability to complete tasks effectively with minimal supervision.
- Must be available to work flexible work schedules.
- Minimum of a Diploma from a recognized IT program.
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