Director, IT Operations and Client Success
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Director of IT Operations and Client Success to join our team at Bell. As a key member of our leadership team, you will be responsible for driving the growth and success of our IT operations and client success initiatives.
Key Responsibilities
- Leadership and Strategy
- Develop and execute a comprehensive strategy for IT operations and client success, aligned with the company's overall goals and objectives.
- Provide leadership and direction to the IT operations and client success teams, ensuring they have the necessary resources and support to deliver high-quality results.
- Operational Excellence
- Oversee the day-to-day operations of IT services, ensuring they are delivered efficiently and effectively.
- Identify opportunities for process improvements and implement changes to enhance operational efficiency and effectiveness.
- Client Success
- Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Work closely with the sales and marketing teams to identify new business opportunities and develop strategies to drive growth.
- Financial Management
- Manage the IT operations and client success budgets, ensuring they are aligned with the company's financial goals and objectives.
- Develop and implement financial plans and strategies to drive growth and profitability.
- Team Management
- Lead and develop a high-performing team of IT operations and client success professionals.
- Provide coaching, mentoring, and training to ensure team members have the necessary skills and knowledge to deliver high-quality results.
Requirements
- Leadership and Management Experience
- 10+ years of experience in a leadership or management role, preferably in IT operations and client success.
- Technical Skills
- Strong understanding of IT operations and client success principles and practices.
- Experience with IT service management frameworks, such as ITIL.
- Business Acumen
- Strong business acumen, with the ability to develop and execute business strategies.
- Experience with financial management and budgeting.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
Preferred Qualifications
- Industry Experience
- Experience working in the IT services industry, preferably in a leadership or management role.
- Education
- University degree or higher in a related field, such as business or computer science.
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