Current jobs related to Senior Manager, Client Experience Lead - Toronto, Ontario - Scotiabank

  • Senior Manager

    4 weeks ago

    Old Toronto, Ontario, Canada Scotiabank Full time

    Senior Manager - Client Service ManagementScotiabank is seeking a Senior Manager - Client Service Management to lead the implementation and rollout of the Net Promoter Score (NPS) across all jurisdictions.Key Responsibilities:Lead the implementation and rollout of the NPS across all jurisdictions.Manage and oversee the end-to-end delivery of CX programs,...

  • Senior Manager, Client Experience Lead

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a Senior Manager, Client Experience to oversee our NPS program, driving engagement, satisfaction, loyalty, retention, and primacy within International Wealth Management.Key ResponsibilitiesLead the analysis of customer feedback to derive insights, ensuring timely access to actionable CX and VOC insights for IWM leaders and...

  • Senior Manager, Client Experience Lead

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the Role:The Senior Manager, Client Experience is responsible for overseeing the Net Promoter Score (NPS) program that drives engagement, satisfaction, loyalty, retention, and primacy within International Wealth Management (IWM). This role leads the analysis of customer feedback to derive insights, ensuring IWM leaders and teams have timely access to...

  • Senior Client Experience Manager

    1 day ago

    Toronto, Ontario, Canada CI Financial Full time

    At CI Financial, we're seeking a highly skilled Senior Client Experience Manager to join our Client Experience Team. As a key member of our team, you will play a pivotal role in ensuring advisor satisfaction by overseeing all aspects of servicing a dedicated group of Assante advisors.Job OverviewLead and manage an assigned client service team to ensure...

  • Senior Client Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada CI Financial Full time

    At CI Financial, we're committed to creating a workplace where everyone has a voice, is empowered to take ownership of meaningful work, and has opportunities to grow through challenging projects. As a Senior Client Experience Manager, you'll play a crucial role in advisor satisfaction, overseeing all aspects of servicing a dedicated group of Assante...

  • Senior Client Experience Manager

    5 days ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About the RoleWe are seeking a Senior Client Experience Manager to lead our Bilingual Client Support Team. As a key member of our organization, you will be responsible for overseeing, supporting, and motivating the team to deliver exceptional client experiences.Job DescriptionThe successful candidate will have 3-5 years of experience in customer service,...

  • Senior Client Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada CI Financial Full time

    Job SummaryCI Financial is seeking a highly skilled Relationship Manager to lead our Client Experience Team. As a key member of our team, you will play a crucial role in advisor satisfaction, serving as a critical liaison between advisors and the head office.Key ResponsibilitiesLead and manage an assigned client service team, ensuring excellence in...

  • Senior Manager, Client Experience Lead

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 206520Join a winning team, committed to results, in an inclusive and high-performing culture.Key Responsibilities:Oversee the NPS program to drive engagement, satisfaction, loyalty, retention, and primacy.Develop and implement strategies to enhance client experience and drive business growth.Collaborate with cross-functional teams to identify...

  • Senior Living Experience Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Sienna Senior Living Full time

    Resident & Family Experience Coordinator II Role SummaryAt Sienna Senior Living, we're committed to delivering exceptional experiences for our residents and their families. As a Resident & Family Experience Coordinator II, you'll play a critical role in making this happen.Key Responsibilities:Lead the resident move-in, transfer, and move-out process in...

  • Senior Director, Client Services Lead

    4 weeks ago

    Toronto, Ontario, Canada AML RightSource, LLC Full time

    Job Title: Senior Director, Client ServicesAt AML RightSource, we are seeking a highly skilled and experienced Senior Director, Client Services to join our team. As a key member of our leadership team, you will be responsible for leading and supervising managers and analysts on client projects, ensuring the successful delivery of our services.Key...

  • Product Lead

    1 day ago

    Toronto, Ontario, Canada Senior Discovery Tours] Full time

    OverviewSenior Product Manager at Senior Discovery ToursJob DescriptionWe are seeking a highly skilled Senior Product Manager to lead our product development and drive business growth. As a key member of our team, you will be responsible for defining product vision, strategy, and roadmap. You will work closely with cross-functional teams to ensure successful...

  • Senior Manager, Global Client

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Title: Senior Manager, Global ClientJob Summary:We are seeking a highly skilled Senior Manager, Global Client to join our team at Royal Bank of Canada. As a key member of our Global Risk Management group, you will be responsible for leading the development and implementation of global client and payment screening models. You will work closely with...

  • Senior Client Relationship Manager

    6 days ago

    Toronto, Ontario, Canada Fenergo Full time

    About the RoleWe are seeking a highly skilled Senior Client Relationship Manager to join our team at Fenergo, a leading provider of Client Lifecycle Management (CLM) software solutions.As a Senior Client Relationship Manager, you will be responsible for managing a portfolio of clients through their life cycle from delivery through to post-implementation. You...

  • Chef for Middle Eastern Food Recipe Development Specialist

    1 week ago

    Toronto, Ontario, Canada Manager Full time

    Chef Position OverviewWe are seeking an experienced chef with expertise in creating innovative Middle Eastern cuisine for a leading restaurant. Key requirements include extensive experience in Middle Eastern BBQ and fresh pita bread making. Open to both temporary contract work and partnership opportunities.Key ResponsibilitiesDevelop and implement new Middle...

  • Senior Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    We're seeking a Senior Client Relationship Manager to lead our client engagement efforts. At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Our goal is to drive innovative commerce solutions like open payments for transit, and we need a seasoned professional to help us...

  • Senior Manager, Client Experience and Compliance

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Are you a seasoned professional looking to drive client-focused culture and deepen relationships?In this role, you will lead and drive a client-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Key Responsibilities:Design and implement process and control improvements to...

  • Senior Client Management Professional

    4 weeks ago

    Toronto, Ontario, Canada Golin Full time

    Job Title: Account Director - ConsumerJob Summary: Golin is seeking a senior communications professional to support our top-tier client roster in a client management/experience role.Key Responsibilities:* Counsel clients on communications strategies* Manage client relationships* Develop and implement client plansRequirements:* Strong communications skills*...

  • Senior Manager, Customer Experience

    4 weeks ago

    Toronto, Ontario, Canada KPMG-Canada Full time

    OverviewKPMG in Canada is seeking a Senior Manager to join our Customer & Digital Services practice in Toronto. As a leader in our team, you will be responsible for supporting engagements with large, complex organizations on their CX and Digital strategies. You will have a proven track record of delivering client service excellence, with at least 3 years in...

  • Healthcare Professional Lead

    1 day ago

    Toronto, Ontario, Canada Senior Persons Living Connected Full time

    About the RoleWe are seeking a highly skilled Nurse Practitioner Lead to join our GAIN Community Team at Senior Persons Living Connected.Job DescriptionThis is an excellent opportunity for an experienced Nurse Practitioner to lead and coordinate health care services for older adults and frail seniors. The successful candidate will provide clinical care and...

  • Senior Specialist, Client Partnerships Lead

    3 weeks ago

    Toronto, Ontario, Canada VDX Full time

    RoleWe are seeking a seasoned Senior Specialist, Client Partnerships, to spearhead our client partnerships efforts in Canada. This individual will possess a deep understanding of marketing and sales strategies, as well as experience working with marketing leaders.Reporting to the Head of Client Partnerships Canada, the Senior Specialist, Client Partnerships,...

Senior Manager, Client Experience Lead

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
Requisition ID: 206520

At Scotiabank, we're committed to delivering exceptional client experiences that drive engagement, satisfaction, and loyalty. As a Senior Manager, Client Experience, you'll play a key role in shaping our NPS program to drive business results.

Key Responsibilities:
  • Develop and implement strategies to enhance client satisfaction and loyalty
  • Lead cross-functional teams to drive NPS program initiatives
  • Analyze data to inform client experience improvements
  • Collaborate with stakeholders to ensure seamless client experiences

About Scotiabank: We're a purpose-driven organization committed to making a positive impact in the communities we serve. Our inclusive and high-performing culture values diversity, equity, and inclusion.