Centralized Call Centre Representative

4 weeks ago


Markham, Ontario, Canada Black & McDonald Limited Full time

Job Title: Centralized Call Centre Representative

Job Summary:

We are seeking a highly skilled Centralized Call Centre Representative to join our team at Black & McDonald Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process work orders and maintain accurate records in our Computerized Maintenance Management System (CMMS)
  • Communicate effectively with internal and external stakeholders to ensure seamless service delivery
  • Work independently with minimal supervision to meet performance standards

Requirements:

  • 2-3 years of related call centre, customer service, or dispatching experience
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
  • Ability to type a minimum of 50 WPM accurately

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, please submit your application, including your resume and cover letter, to [insert contact information].



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