Marketing Automation Professional
3 weeks ago
Job Summary
We are seeking a highly skilled CRM Strategist to join our team at Publicis Groupe. As a CRM Strategist, you will be responsible for developing and implementing customer relationship management strategies that drive business growth and customer engagement.
Key Responsibilities
- Design, implement, and evaluate CRM marketing lifecycle campaigns, including seasonal and category moments, trigger-based, nurture, and retention programs for our clients across multiple retail product categories and channels.
- Create a test and learn framework to continuously monitor and optimize CRM programs to ensure alignment with client business strategy and priorities.
- Prepare regular reporting, identify performance trends, and shift strategy as needed to ensure KPIs are being met and exceeded.
- Develop creative briefs and provide ongoing leadership across internal and external marketing, design, and technology partners.
- Identify and manage customer targeting and segmentation strategies and maintain performance.
- Work with our deployment and operations partners to build and launch complex automated campaigns and guide capability updates and enhancements.
- Become the expert in the client's customer and continuously advocate for their ever-evolving needs.
- Become familiar with and support client company culture, policies, procedures, mission, values, and standards.
- Speak and present confidently to clients about strategic recommendations and share knowledge with clients and colleagues to help define agency best practices.
- Stay ahead of all emerging media, technology, and platforms in the digital, CRM, and e-commerce space to ensure we are leveraging new tactics and ideas in the optimal manner.
Qualifications
- 3-4 years of experience in advertising/marketing with a focus on customer relationship management and retail e-commerce.
- Demonstrated success in developing strategy and guiding implementation of CRM programs & campaigns (Email/Push).
- Passionate storyteller with ability to develop customer-centric experiences that leverage data and technology to solve customer and business problems.
- Self-starter that is as adept at navigating a complex organization for answers and solutions as they are at evangelizing them to the benefit of the team.
- Ability to cultivate relationships in a multi-discipline environment (creative, technology, analytics, operations, and production).
- Highly motivated, driven, and works well in a fast-paced, collaborative environment.
- Analytical mindset, skilled in briefing, interpreting, and presenting reporting and analytics using specialist tools & custom reporting (e.g., Adobe Omniture, Google Analytics, etc.).
- Familiar with marketing automation platforms (e.g., Braze, Salesforce Marketing Cloud, Adobe, Oracle Marketing Cloud, Eloqua, Marketo, etc.).
- Experience in a client-facing role preferred.
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