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Delivery Executive

2 months ago

Calgary, Alberta, Canada SAP Full time
About the Role

We are seeking a highly skilled and experienced Delivery Executive to join our team at SAP. As a key member of our organization, you will be responsible for providing effective project/program oversight for one or more Value or Strategic accounts.

Key Responsibilities
  • Assist the sales team in closing software deals by providing implementation planning and estimating, and coordinating multiple SAP LOBs and partners as required.
  • Build credibility and trust with Strategic & Value Account customers in solution support and implementation phases.
  • Manage overall services relationships between customers, partners, and SAP to ensure projects/programs are delivered on-time, within budget, and with high customer satisfaction.
  • Identify and develop business opportunities, create long-term value plans with customers to achieve business objectives, and expand SAP services on the account.
  • Responsible for analyzing and executing strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level.
  • Provide guidance to the SAP project team, including resource strategy, issues and escalation management, project execution, and general information.
  • Work with the Client Partner to expand business and inform Management of opportunity status and revenue KPIs for Value or Strategic Accounts.
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.
Requirements
  • 7+ years of program management experience in 4+ SAP Software project lifecycles.
  • Must have experience delivering software in Enterprise Environments (Fortune 100 or larger).
  • Must have superior project financials business acumen (forecasting, allocated revenue, etc.).
  • Must be PMP Certified.
  • Bachelor's degree is required, Master's degree preferred.
Additional Requirements
  • 10+ years of SAP services sales and delivery experience, including services management experience. Major Systems Integrator experience preferred.
  • ERP implementation leadership experience.
  • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
  • Proven ability to build trusted relationships at the client executive level.
  • Ability to effectively manage and resolve client escalations.
  • Demonstrated leadership by example style in managing teams and clients.