IT Support Specialist

3 days ago

Vernon, British Columbia, Canada SysGen Solutions Group Full time
IT Administrator Job Description

About the Role:

We are seeking a highly skilled and customer-focused IT Administrator to join our team at SysGen Solutions Group. As an IT Administrator, you will be responsible for managing and maintaining the technology and support for our clients.

Key Responsibilities:

  • Monitor, maintain, and optimize client systems, applications, and network environment
  • Regular on-site client visits & client follow-ups
  • Provide feedback to the sales team for regular business reviews
  • Efficiently respond to client needs and troubleshoot or escalate issues as required
  • Provide remote support for remote users
  • Perform server administration tasks, including file services, user/group administration, security permissions, group policies, print services
  • Provide Level - 1, 2, & 3 server administration tasks including: file services, user/group administration, security permissions, group policies, print services
  • Provide Level - 1, 2 & 3 networking support (TCP/IP, DNS/MX, simple subnets, VLAN, VPN, firewalls, wireless)
  • Provide Level - 1 & 2 application support for Microsoft 365 (SharePoint/OneDrive, Exchange, Azure AD/Microsoft Entra, MS Teams) and SMB apps
  • Deploy/repair & replace services on desktops, laptops, printers, and mobile devices
  • Install and configure Windows Desktop
  • Check events and logs and escalate issues as required
  • Complete weekly and monthly Service Level Agreement tasks
  • Monitor backup & business continuity (Datto, Veeam)

Requirements:

  • Diploma or Degree in Computer Science or Information Technology
  • 3-5+ years experience supporting SMB networks and systems
  • Fundamental knowledge or exposure to the following technologies:
    • Operating Systems: Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix
    • Networking: Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP
    • Microsoft 365: Exchange, SharePoint, OneDrive, Teams
  • Excellent customer service skills
  • Highly proficient at identifying user and system issues and resolving or escalating
  • Proficient in implementing Microsoft 365 application suite
  • Ability to effectively prioritize and manage multiple tasks
  • Strong troubleshooting skills
  • CompTIA or equivalent training
  • Microsoft Certifications
  • Polycom or equivalent conferencing tools training as an asset
  • Valid driver's license and vehicle

About SysGen Solutions Group:

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.

Perks & Benefits:

  • Professional Training: Paid-for courses to meet your career development goals.
  • Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income.
  • Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
  • Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
  • President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico
  • Unique Double Dip Program: Double your vacation time with a payout option at the end of the year
  • Group Benefits Plan: A comprehensive plan to cover your and your family's needs.
  • Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
    • Canada's Top 100 Small & Medium Employers (2018, 2019, 2021)
    • Alberta's Top 75 Employers (2017, 2018, 2022)
    • Report on Business Canada's Top Growing Companies (2019 & 2021)
    • Canada's Fastest Growing Companies PROFIT 500 (2013 - 2017)
    • CDN Top 100 and CRN MSP 500 awards (2015-2021)

Guiding Principles:

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

We follow the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

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