Senior Mechanical Systems Engineer
2 days ago
About the Role:
We are seeking a Senior Mechanical Systems Engineer to join our team at CybSafe. As a key member of our product support team, you will be responsible for providing technical expertise to customers and dealers/contractors in resolving product performance issues.
Key Responsibilities:
- Provide system-level technical support via phone/email to customers and dealer/contractor network personnel.
- Analyze connected Intellihot products and offer expert technical support to resolve issues.
- Evaluate cases and escalate to team lead as needed.
- Participate in periodic training sessions to stay up-to-date on new technologies.
- Recommend changes to improve product quality and resolve ongoing problems.
- Assist with sizing and applications requests as needed.
- Contribute to the development of technical service documents, manuals, troubleshooting guides, and startup procedures.
- Participate in after-hours call rotation.
Requirements:
- Bachelor's degree in Mechanical Engineering or equivalent experience (3-5 years).
- Excellent problem-solving skills with a 'hands-on' approach.
- Superior verbal and written communication skills.
- Working knowledge of Windows OS, iOS, and Android.
- Proficiency in Microsoft Office Suite.
- Travel requirement: Less than 10%.
Competencies:
- Customer-focused mindset.
- Effective communication and problem-solving skills.
- Patient and organized individual.
- Able to take ownership of tasks and projects.
- Self-motivated and proactive attitude.
Estimated Salary Range:$120,000 - $160,000 per annum, depending on experience.
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