Mechanical System Engineer

7 days ago


Vernon, Canada CybSafe Full time
Job Details Job Location Chicago Office - Vernon Hills, IL Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift 1st Shift Job Category Customer Service Description

Position Summary

The Mechanical Systems Engineer (MSE) requires knowledge of mechanical systems, electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide system level technical support to customers and dealer/contractor network personnel to troubleshoot and resolve product performance issues.


Role & Responsibilities

  • Provide system level technical support to customers and dealer/contractor network personnel via phone/email.
  • Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues.
  • Evaluate and escalate cases to team lead as needed.
  • Participate in periodic training sessions when needed.
  • Recommend changes to the team lead based on field issue cases you deal with to improve product quality and resolve various ongoing problems.
  • Recommend improvements to technical service documents, manuals, troubleshooting guides, and startup procedures.
  • Assist with sizing and applications requests if needed.
  • Participate in weeknight/weekend/holiday after hours call rotation.
  • Perform other duties as assigned.
Qualifications Job Requirements
  • Education Requirement: BS in Mechanical Engineering or equivalent experience (3-5 years).
  • Excellent “hands-on” approach to problem solving.
  • Excellent verbal and written communication skills.
  • Working knowledge of Windows OS, iOS and Android.
  • Microsoft Word, Excel and PowerPoint.
  • Travel Requirements: < 10%

Competencies:

Customer Focused

Communication

Problem Solving

Patience

Organization Skills

Take ownership

Self-Taught

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