Customer Experience Manager

2 weeks ago

Calgary, Alberta, Canada Michaels Full time
Job Title: Customer Experience Manager

Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Lead the execution of customer-centric strategies to drive sales growth and customer satisfaction
  • Manage and execute front-end operations, including customer service, sales floor management, and cash handling
  • Develop and implement processes to improve customer experience and drive business results
  • Collaborate with cross-functional teams to ensure alignment and execution of customer-centric initiatives
  • Provide coaching and development opportunities to team members to enhance their skills and performance
Requirements:
  • 3+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and communication skills, with the ability to motivate and develop team members
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
Work Environment:

Michaels is a public retail store setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and outdoor work may be required to retrieve shopping carts or unload trucks. The frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and customers.

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