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Retail Store Manager

2 months ago

Mississauga, Ontario, Canada Marhaba Book Store & Hijab Fashion (MBHF) Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Marhaba Book Store & Hijab Fashion (MBHF). As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales floor staff, ensuring they are meeting sales targets and providing exceptional customer service.
    • Recruit, train, and develop sales staff to ensure they have the necessary skills and knowledge to succeed in their roles.
    • Conduct regular performance reviews and provide constructive feedback to staff.
  • Store Operations
    • Oversee the daily operations of the store, including opening and closing procedures, inventory management, and visual merchandising.
    • Ensure the store is maintained in a clean and organized manner, meeting company standards.
    • Manage store budgets and ensure financial targets are met.
  • Customer Service
    • Ensure excellent customer service is provided at all times, responding to customer inquiries and resolving any issues promptly.
    • Develop and implement strategies to increase customer loyalty and retention.
  • Inventory and Merchandising
    • Manage inventory levels, ensuring stock is accurately counted and stored.
    • Develop and implement visual merchandising plans to drive sales and enhance the customer shopping experience.
  • Reporting and Analysis
    • Prepare and submit regular sales reports, providing insights and recommendations for improvement.
    • Monitor and analyze sales data, identifying trends and opportunities for growth.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a retail management role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet deadlines
    • Attention to detail and organizational skills
    • Ability to multitask and prioritize tasks effectively
Working Conditions

The successful candidate will work in a fast-paced retail environment, with a combination of sitting, standing, and walking. They will be required to work under pressure, meeting sales targets and deadlines.

Personal Suitability
  • Personal Qualities
    • Accurate and reliable
    • Client-focused and efficient
    • Excellent oral and written communication skills
    • Flexibility and adaptability
    • Organized and able to prioritize tasks effectively
  • Language
    • Fluent in English