Travel Operations Supervisor

3 weeks ago


Surrey, British Columbia, Canada INDO CANADA TRAVEL AGENCY LTD. Full time

Job Title: Travel Operations Supervisor

About the Role:

We are seeking a highly skilled and experienced travel operations supervisor to join our team at INDO CANADA TRAVEL AGENCY LTD. As a travel operations supervisor, you will be responsible for overseeing the day-to-day operations of our travel agency, including supervising staff, coordinating travel arrangements, and ensuring excellent customer service.

Key Responsibilities:

  • Supervise a team of travel agents and ensure they meet productivity and quality standards
  • Coordinate travel arrangements for clients, including flights, hotels, and activities
  • Ensure accurate and timely processing of travel documents and payments
  • Develop and implement new procedures and processes to improve efficiency and productivity
  • Provide exceptional customer service and resolve any client complaints or issues

Requirements:

  • 3-4 years of experience in a travel industry role, preferably in a supervisory capacity
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of the travel industry and relevant regulations
  • Computer literacy and proficiency in Microsoft Office

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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