Sales Operations Coordinator

7 days ago


Mississauga, Ontario, Canada D&H Distributing Co. Full time

About D&H Distributing Co.

A 100+ year-old growing electronics and technology company based in Harrisburg, PA. We offer a competitive salary of $60,000 - $80,000 per year, an excellent benefits package, paid time off, and an employee stock ownership plan.

Our company culture is built on collaboration, empowerment, and community involvement. We strive to provide industry-leading service while promoting sustainable business practices.

As a Sales Support Specialist at D&H Distributing Co., you will be part of our Business Operations Canada Department. Your key responsibilities will include:

  • Managing high volumes of customer calls and responding to inquiries regarding product information, pricing, inventory, and post-sale requests.
  • Providing customers with accurate product and service information.
  • Maintaining up-to-date customer records using our CRM tool.
  • Welcoming new accounts, educating them about our services, and activating their accounts.
  • Projecting a professional company image through all forms of communication.

Additionally, you will:

  • Process customer orders and returns via phone calls, email, and electronic data interface in our proprietary software, CCA.
  • Possess a good understanding of D&H and vendor programs (rebates, NCBs, MBOs) to independently create and place these kinds of orders.
  • Cover for reps when they are out of the office, handling phone calls, emails, orders, and servicing their accounts.
  • Work collaboratively with sales reps and their accounts.
  • Assist in reactivating inactive accounts.
  • Have 1-3 years of sales or phone sales experience.
  • Be familiar with the Microsoft Office suite (Excel, Outlook, Word).
  • Be proficient in PC, phone, calculator, fax, printer, and copier usage.


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