Customer Service Supervisor

1 week ago

London, Ontario, Canada United Kutz Barber Shop Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at United Kutz Barber Shop. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Co-ordination and Scheduling

Coordinate activities with other work units or departments to ensure seamless service delivery.

Work Scheduling and Procedures

Establish and maintain work schedules and procedures to ensure efficient service delivery.

Reporting and Analysis

Prepare and submit reports to management on customer service metrics and trends.

Inventory Management

Requisition and organize inventory to ensure adequate stock levels.

Work Environment and Physical Capabilities

Work in a fast-paced environment with tight deadlines and maintain attention to detail.

Personal Suitability
  • Accuracy and Attention to Detail

Ensure accuracy and attention to detail in all customer interactions.

Client Focus

Provide exceptional customer service and support to ensure client satisfaction.

Interpersonal Skills

Develop and maintain efficient interpersonal skills to effectively communicate with customers and colleagues.

Written Communication

Develop and maintain excellent written communication skills to effectively communicate with customers and colleagues.

Initiative and Organization

Take initiative to identify and resolve customer issues and maintain a organized work environment.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

1 to less than 7 months of experience in a customer service role.

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