Technical Resource Specialist

3 weeks ago

Surrey, British Columbia, Canada LifeLabs Full time

Job Title: Technical Resource

Reports to: Technical Supervisor

Purpose of the Role: As a Technical Resource, you will provide technical expertise and support to all team members within your department during all operational hours to ensure quality and efficiency standards are maintained. You will report to the Technical Supervisor and work closely with the Supervisor and Medical Scientific Staff to ensure the smooth technical operation of your department and be a subject matter expert for the department.

This is a full-time role with flexible shifts for Microbiology. This job will be located in a state-of-the-art laboratory facility.

This role may include support for Urinalysis and Molecular Diagnostics. Shift times are variable including days and evenings. Days worked are variable by rotation (Sunday-Saturday). Days and shift times may change with project requirements and operational needs.

Core Accountabilities:


Complete and maintain skills and expertise to support technologists in their responsibilities


Provide technical guidance and direction to team by assisting with interpreting testing and procedural protocols


Support problem solving and implement solutions in conjunction with Supervisor, Medical Scientific staff, Quality Resources etc. as appropriate


Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise


Ensure high quality standards are met for quality control, quality assurance programs and continuous improvement initiatives. Considers and recommends improvements in methodology or workflow.
Troubleshoots workflow issues with regards to validation and external competencies to maintain daily turn-around time


Assist in coordinating training and orientation of new and existing staff in respective areas. Provide training input to the Supervisor and technical input into employee performance development


Develops and maintains Competency Assurance Program for existing staff


Organizes and delegates External Proficiencies for staff to perform


Submits EQA results and troubleshoots issues arising after submission
Adhere to DAP and ISO accreditation standards


Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes. Updates operational or technical manuals as required
Assist problem solving and troubleshooting processes
Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company


Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material


Maintains knowledge of safety/WHMIS and Environmental Health and Safety standards


Participates in related meetings (Discipline, project, protocol, decision making, etc.)


Apply LEAN principles to all benches, methodologies, and workflow changes


Works collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs


Supports and demonstrates LifeLabs' vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect and Excellence).

Minimum Hiring Requirements:


Registered Technologist with CSMLS


3+ years' experience working in the department is required


Subject Matter Expertise for the discipline is required


Recent experience performing LIS UAT and/or LIS CAT testing for the department is required


Recent experience as a department trainer is required


Good communication and interpersonal skills


Demonstrated capability of performing work independently


Demonstrated experience working collaboratively with the team


Additional experience working on project teams, quality assurance or quality control programs is an asset


Experience writing SOPs for the department is an asset


Intermediate level of computer experience in MS Outlook, MS Word, MS Excel and/or EP Evaluator programs are an asset

At LifeLabs, great employees are at the heart of everything we do. That's why LifeLabs provides more than just competitive compensation and benefits – our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction. We especially encourage applications from new graduates and individuals looking to advance their careers.

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