Technical Resource Specialist

4 weeks ago

Surrey, British Columbia, Canada LifeLabs Full time
Job Title: Technical Resource

Job Summary:

We are seeking a highly skilled Technical Resource to join our team at LifeLabs. As a Technical Resource, you will be responsible for providing technical expertise and support to all team members within your department. You will work closely with the Technical Supervisor and Medical Scientific Staff to ensure the smooth technical operation of your department and be a subject matter expert for the department.

Key Responsibilities:
  • Complete and maintain skills and expertise to support technologists in their responsibilities
  • Provide technical guidance and direction to team members by assisting with interpreting testing and procedural protocols
  • Support problem-solving and implement solutions in conjunction with the Supervisor, Medical Scientific staff, Quality Resources, etc.
  • Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise
  • Ensure high-quality standards are met for quality control, quality assurance programs, and continuous improvement initiatives
  • Troubleshoot workflow issues with regards to validation and external competencies to maintain daily turn-around time
  • Assist in coordinating training and orientation of new and existing staff in respective areas
  • Develop and maintain Competency Assurance Program for existing staff
  • Organize and delegate External Proficiencies for staff to perform
  • Submit EQA results and troubleshoot issues arising after submission
  • Adhere to DAP and ISO accreditation standards
  • Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes
  • Assist problem-solving and troubleshooting processes
  • Maintain confidentiality involving any information made available directly or indirectly about clients, including physicians, patients, employees, and the company
  • Observe and execute all laboratory safety and security policies and regulations
  • Maintain knowledge of safety/WHMIS and Environmental Health and Safety standards
  • Participate in related meetings (Discipline, project, protocol, decision-making, etc.)
  • Apply LEAN principles to all benches, methodologies, and workflow changes
  • Work collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs
  • Support and demonstrate LifeLabs' vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect, and Excellence)
Requirements:
  • Registered Technologist with CSMLS
  • 3+ years' experience working in the department is required
  • Subject Matter Expertise for the discipline is required
  • Recent experience performing LIS UAT and/or LIS CAT testing for the department is required
  • Recent experience as a department trainer is required
  • Good communication and interpersonal skills
  • Demonstrated capability of performing work independently
  • Demonstrated experience working collaboratively with the team
  • Additional experience working on project teams, quality assurance, or quality control programs is an asset
  • Experience writing SOPs for the department is an asset
  • Intermediate level of computer experience in MS Outlook, MS Word, MS Excel, and/or EP Evaluator programs are an asset
What We Offer:

At LifeLabs, we offer a competitive compensation package, including a hiring range of $39.28 - $43.74. We also offer a comprehensive benefits package, including group benefits, retirement savings plan, vacation entitlement, and employee wellness program. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Resource looking for a new challenge, please apply online today.

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