Digital Imaging Specialist

4 days ago


Fredericton, New Brunswick, Canada Canon Canada Full time

We are seeking a talented Digital Imaging Specialist to join our team at Canon Canada.

About Us:

Canon Canada is a leading provider of consumer, business, and professional digital imaging innovation. With over 80 years of experience, we have established a diverse culture that has made us a respected industry leader. Our corporate philosophy, Kyosei, emphasizes harmonious living and working together into the future.

Job Description:

This role involves delivering exceptional customer service via telephone, email, and chat to Canon clients. The successful candidate will assist customers with clear direction and communicate troubleshooting steps, focusing on customer satisfaction and solutions. They will also identify opportunities to add value for the customer and Canon by offering updates to their products or providing detailed information on pre-sale inquiries.

Key Responsibilities:

• Deliver exceptional customer service via telephone, email, and chat

• Assist customers with clear direction and communicate troubleshooting steps

• Identify opportunities to add value for the customer and Canon

Required Skills and Qualifications:

To succeed in this role, you will need:

• French and English proficiency

• High school diploma

• Minimum 1 year experience in a contact center or customer service environment

• Proven customer relations skills professionally and courteously in a multi-channel environment

Benefits:

We offer a comprehensive health coverage plan, life insurance, disability, and wellness programs. You will also enjoy vacation time, paid personal time, sick days, matching RRSP contribution, profit-sharing program, tuition assistance, discounts on Canon products, and employee perks such as free coffee and snacks.

Salary: $55,000 - $65,000 per annum, depending on experience and qualifications. We are committed to equal opportunities and welcome applications from all backgrounds. If you are passionate about creating exceptional customer experiences and possess excellent problem-solving skills, we encourage you to apply.



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