Senior Product Manager
3 weeks ago
Transform the customer experience for millions of Canadians by leading multidisciplinary experts in the development of web/mobile web solutions to improve the self-serve experience and increase performance by managing the Client Centre product portfolio.
As an expert of our web self-serve product, you are responsible for frequently launching new enhancements, tracking their performance, and communicating results/recommendations.
Key responsibilities include:
- Leading and inspiring a multidisciplinary Agile team from ideation to execution.
- Partnering with teams and managers to enable initiatives.
- Working with designers, copywriters, and developers to create the best solutions and experience for our customers.
- Preparing user stories and managing the backlog, creating value for both the company and our customers.
- Ensuring planning, leading reviews and demos, and participating in committees and retrospectives.
- Ensuring that products create a high level of engagement and exceed customer expectations.
- Ensuring products are delivered according to roadmaps.
- Integrating customer feedback and insights from performance measurement into roadmaps.
- Contributing to continuously improving the product management practice.
Requirements include:
- Minimum of 7 years of experience creating and delivering digital products.
- Expert in Agile methodologies.
- Good knowledge of performance measurement tools such as Google/Adobe Analytics.
- Proven experience in product management.
- Expert in presenting and facilitating workshops.
- Good understanding of the technical aspects of design and development.
- A problem-solving, results-oriented, self-directed leader.
- A visionary, with an innovative spirit, and the first to know about the latest trends.
- Data and statistics oriented.
- An entrepreneurial spirit with proven project planning and management skills.
- Passionate about the user experience.
- Highly diplomatic and excellent at developing and maintaining relationships.
- Funny, creative, analytical, curious, and resourceful.
- Bilingualism (French and English).
We offer a dynamic workplace learning ecosystem, inclusive employee-led networks, and a community impact program.
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