Transformation Agile Operations Manager

2 weeks ago


Old Toronto, Canada Central 1 Full time
AVP Product Transformation and Operations

Central 1 is a leading financial services cooperative that empowers credit unions and other financial institutions to deliver banking choice to Canadians. As a forward-thinking organization, we strive to provide critical services at scale to enable a thriving credit union system.

  • We offer a hybrid work environment that balances flexibility with collaboration and teamwork.
  • You will have access to a learning platform and educational assistance support to enhance your skills and knowledge.
  • Our generous benefits package includes family building support, gender affirmation initiatives, and retirement plan matching contributions.
  • Career development opportunities are available through our virtual wellness platform and wellness flex fund.

As the AVP of Product Transformation and Operations, you will lead the development, implementation, maintenance, and improvement of business outcomes within the Product Group at Central 1. Your primary focus will be on Payments related processes.

Key Responsibilities:
  • Partner with senior leaders to reimagine the operating model for the business line, implementing innovative changes that align with long-term strategic goals.
  • Strengthen metrics and measurement capabilities to track operational excellence, embedding an analytical and data-driven approach.
  • Work with vendors and industry experts to advance process automation strategies, ensuring alignment with business needs.
Requirements:
  • An undergraduate degree in business administration, computer science or engineering. An MBA is preferred.
  • Experience in applying technology to drive efficiencies in business operations through workflow automation, increasing capabilities for clients to support self-service, and process reengineering and optimization.
  • A proven track record of creating new and better ways for an organization to be effective using approaches such as Lean and Agile.

The salary range for this position is $150,000-$175,000 per year, plus an attractive incentive package.

Central 1 is an equal opportunity employer committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful.



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