Customer Service Representative Team Lead

3 weeks ago


Regina, Saskatchewan, Canada Sunrise Automotive Ltd. Full time

Job Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Sunrise Automotive Ltd. As a key member of our customer service team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and identifying workers' training needs.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Identify workers' training needs
  • Prepare and submit reports
  • Train staff/workers in job duties, safety procedures and company policies
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work

Supervision: You will be responsible for supervising customer service clerks and ensuring that they are performing their duties to the highest standard.

Work Conditions and Physical Capabilities: This role requires strong attention to detail, the ability to work in a fast-paced environment, and the capacity to handle a large workload. You must also be able to work under pressure and meet tight deadlines.

Personal Suitability: We are looking for a candidate with excellent client focus, efficient interpersonal skills, and excellent oral and written communication skills.

Other Benefits: As a member of our team, you will have access to free parking and a permanent work term with 35-40 hours per week.



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