Enrolment Services Assistant

3 weeks ago

Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
Job Summary

The British Columbia Institute of Technology is seeking a highly skilled and detail-oriented Registration Specialist to join our team. As a key member of our Student Information and Enrolment Services Department, you will be responsible for providing exceptional support to students, faculty, and staff.

Key Responsibilities
  • Process class cancellations and course changes, ensuring accurate and timely updates to student records.
  • Develop and implement processes and procedures to enhance departmental efficiencies, improving student experience and staff productivity.
  • Respond to inquiries from students, faculty, and staff, providing accurate and up-to-date information on courses, programs, and services.
  • Register, deregister, and maintain student courses, ensuring compliance with BCIT policies and procedures.
  • Assist in the training and development of employees, providing guidance on processes and procedures for dealing with internal and external customers.
  • Prepare regular Cognos reporting to monitor and follow up on departmental requirements and standards.
  • Work with Program Assistants in the Schools to verify and update course information on Banner.
  • Collect and maintain relevant statistical information for the department, including Symposium statistics.
  • Receive and process all email authorizations, course changes, and cancellations.
  • Oversee the Records Management of the department, ensuring accurate and secure storage of student records.
Requirements
  • Grade 12 plus completion of up to one year post-secondary training in Business or Computer Systems, which includes computerized office and business applications.
  • Two years general work experience in a Registrar's office plus one year's working experience in a similar position which includes lead-hand responsibilities.
  • Extensive experience in an automated student registration system, including working knowledge of Banner and an automated telephone system.
  • Strong communication and interpersonal skills, with the ability to provide exceptional customer service.
  • Minimum of 60 wpm typing speed.
What We Offer
  • Competitive pay and benefits package.
  • Minimum of fifteen days of vacation.
  • Defined benefit pension plan with employer contributions.
  • Flexible hybrid work arrangements available.
  • Professional Development funds and resources.
  • Access to most BCIT Flexible Learning courses free of charge.
  • Wellness and Employee Assistance programs.
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more.
About BCIT

BCIT values diverse experiences, ideas, cultures, and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity.

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