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Recreation Services Assistant
2 months ago
At BCIT, we put people at the core of everything we do. Our People Vision describes the Institute's goals and priorities in respect to our people. We champion a culture of innovation and global progress through people's imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, we're proud to be one of BC's Top Employers for over ten years running.
Job Summary: BCIT's Recreation Services department is seeking a temporary, full-time Recreation Services Assistant. This role performs a variety of duties that support the effective and efficient operations of the Recreation Services department.
Key Responsibilities:
- Provides coverage of the Recreation Service Centre customer service counter; answers in-person, phone, email, and social media inquiries regarding Recreation Services programs, courses, and facilities.
- Handles membership sales and payments; registers participants in intramural, drop-in, and instructional programs; sells laundry, towel, locker services, and bike lockers.
- Resolves user complaints and forwards issues to the Coordinators as required. Handles court and other room bookings and ensures that the rooms are cleaned and presentable prior to arrival.
- Uses Active Networks system to create and maintain membership profiles, sell services, book facilities, produce reports, load course information, and monitor enrolment.
- Supports the Coordinators with administrative tasks, including facility rental contracts, short and long-term equipment needs, special event planning and organization, researching best practices, equipment specifications, potential purchases, and facility enhancements.
- Maintains department stationery and other materials and orders as needed. Prepares hiring, timesheets, and invoices for student staff and contract instructors.
- Provides feedback to the Coordinators on programming and participates in business planning and initiatives.
- Supports Recreation Services advertising and marketing initiatives, including preparation and distribution of promotional and informational materials in various formats.
- Ensures maintenance and repairs are scheduled and completed in accordance with established procedures.
- Prepares statistical and other reports on membership, booking, schedules, and inventory to assist the Coordinators with planning.
- Maintains accurate records of locker rentals, bike lockers, and padlocks. Conducts annual reconciliation and clean-out of lockers and bike lockers.
- Assists with monitoring of all Recreation facilities and programs, and ensures users are compliant with safety rules and regulations.
- Assists in orientation and training of student staff; required to supervise student staff when no Coordinator is present.
- Monitors Recreation Services department email and voicemail accounts, and escalates inquiries as appropriate.
- Sorts and distributes department mail. Rolls coins from lockers and prepares deposits.
- Makes announcements on public address system as needed.
- Assists with laundry service: receives, washes, folds, and replenishes laundry. Maintains Lost and Found in accordance with established procedures.
- Follows established emergency procedures, including coordinating initial emergency response and administering first aid as needed.
- Maintains department storage rooms and supply rooms in a neat and orderly manner.
- Opens and closes recreation building.
- Participates in Records Custodian training and remains current with record-keeping practices, policies, and procedures.
Requirements:
- Completion of Grade 12 plus completion of one year of post-secondary training in recreation, physical education, sport management, business, or related field.
- Two years general experience plus two years practical, current experience in recreation-related jobs that includes experience working on a point of sale cash register (POS) and reconciling daily cash sales.
- Occupational First Aid (OFA 1) or equivalent.
- Demonstrated Microsoft Office experience, with Excel and Word at the intermediate level.
- Experience in maintaining webpages at an intermediate level.
- Familiarity with social media and ability to conduct applicable internet research.
- Excellent verbal and written communication skills, with proven interpersonal, customer service, and conflict resolution skills.
- Accurate keyboarding skills at 50 wpm.
- Experience with electronic record keeping.
- Ability to prioritize and meet changing priorities and deadlines with a high level of organizational skills.
- Demonstrated ability to document research findings and write general correspondence.
About BCIT: BCIT is a leader in applied education, providing students with the skills and knowledge to succeed in their chosen careers. Our Recreation Services department is dedicated to providing a safe and welcoming environment for students, staff, and the community to engage in recreational activities.
Benefits:
- Competitive pay
- Minimum of fifteen days of vacation prorated per year
- Competitive employer-paid extended health and dental plan
- Defined benefit pension plan with employer contributions
- Professional Development funds and resources
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
BCIT's Commitment to Diversity and Inclusion: BCIT is committed to the principles of equity, diversity, and inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community.
