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Customer Service Representative

2 months ago

Canmore, Canada BrokerLink Full time
{"title": "Receptionist", "description": "About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our BrokerLink team in Canmore, AB. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Ensure the needs of customers are being met through superior customer service
  • Process customer payments, bank deposits, petty cash management, and account coding
  • Be a part of the billing team answering client calls regarding payments
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Ensure EPIC system and company portals are updated consistently
Requirements
  • High School and/or Post-Secondary Education
  • 2-5 years' experience in an office environment
  • Will be required to obtain General Insurance License within 6 months
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
  • Ability to pass a criminal background check and credit check
What We Offer
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
  • Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023
How to Apply

If you feel you have the equivalent skills, please apply.

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