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As an Abilities Case Specialist with Southlake, you will be part of a dedicated team that prioritizes the health and safety of employees. This role is critical in ensuring seamless operations by managing employee disability claims efficiently.
Key ResponsibilitiesThis position entails:
- Developing and implementing effective strategies to manage employee disabilities, focusing on short and long-term claims
- Providing proactive support to employees to maintain their ability to continue working
- Collaborating with employees, managers, and external stakeholders to ensure smooth return-to-work processes
- Evaluating medical documentation and making informed decisions regarding benefits
- Maintaining accurate and up-to-date Employee Chart/ Claim file records
- Promoting employee well-being and productivity through the implementation of temporary and permanent workplace accommodations
- Engaging with the return-to-work committee and other relevant groups to facilitate collaboration and communication
- Fostering strong relationships with internal and external stakeholders to drive results-oriented outcomes
- Contributing to the success of the Attendance @ Work Framework
To succeed in this role, you must possess:
- A degree in a relevant health-related field, such as nursing, occupational therapy, or physiotherapy
- Substantial experience in disability claims management, with a minimum of three years
- A proven track record in unionized environments, preferably within the healthcare sector
- Professional registration and association membership (desired)
- A deep understanding of relevant laws, regulations, and industry standards
- Expertise in cost analysis, negotiation, and conflict resolution
- A proven ability to design and implement successful return-to-work programs
- Advanced computer skills, including proficiency in Microsoft Office and familiarity with Parklane (a plus)
- Exceptional communication and interpersonal skills
- Able to navigate complex situations and develop innovative solutions
- Adaptable and flexible, with a focus on customer satisfaction and teamwork
- Demonstrated leadership abilities and a commitment to continuous learning