Everyday Banking Advisor
2 weeks ago
About the Role:
We are seeking an experienced Everyday Banking Advisor to join our team in Vancouver, BC. As an Everyday Banking Advisor, you will be responsible for providing exceptional customer service to our clients, handling a high volume of inbound calls, and resolving client concerns in a timely and professional manner.
Key Responsibilities:
- Respond to client inquiries and resolve issues related to everyday banking, account openings, and password changes.
- Work collaboratively with colleagues to achieve team results and support client needs.
- Contribute to the development and maintenance of relationships with clients and partners.
- Manage risks by adhering to compliance routines, processes, and controls.
- Assist clients with using digital banking capabilities.
Requirements:
- Fluency in English and Mandarin or English and Cantonese (reading and verbal).
- 6 months+ of previous call centre or phone-based customer service experience.
- Personal flexibility to work shift work, including weekends.
- Ability to work on a hybrid schedule (1 day in office per week).
- Proven ability to build rapport and maintain client relationships.
Soft Skills:
- Ability to work independently and as part of a team.
- Exceptional client service capability and confidence in engaging clients across multiple channels.
- Digital literacy and strong multitasking ability.
- Interest in mobile and digital devices.
About TEKsystems:
We are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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