Everyday Banking Advisor

2 weeks ago

Vancouver, British Columbia, Canada TEKsystems Full time

Job Summary:

We are seeking a skilled Everyday Banking Advisor to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their banking inquiries, and ensuring their needs are met.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on banking products and services
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Contribute to the development and implementation of customer service strategies
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Fluency in English and Mandarin or English and Cantonese (reading and verbal)
  • 6 months+ of previous call centre or phone-based customer service experience
  • Personal flexibility to work shift work, including weekends
  • Ability to work on a hybrid schedule (1 day in office per week)
  • Proven ability in building rapport and maintaining client relationships

Preferred Qualifications:

  • Experience in the financial or service industry
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of digital devices

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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