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Leasing Administrator

2 months ago

Cornwall, Canada Realstar Management Full time

Job Summary:

The Leasing Administrator works on-site and is responsible for showing and leasing apartment suites to prospective residents. This role requires working every other weekend.

Key Responsibilities:

  • Encourage appointments or viewings with all prospective resident callers or walk-ins
  • Qualify prospective residents to determine their needs and suitability as candidates
  • Tour prospective residents through suites for lease
  • Answer phone calls and give out leasing information as dictated by policy/procedure
  • Shop competition through phone calls and site market surveys
  • Assist with the composition of newspaper advertisements
  • Compile and update listings of available rental units

Renting & Administration:

  • Prepare, process rental applications
  • Contact credit bureau, previous landlords, and check employment history to assess credit worthiness of prospects
  • Follow up with new residents to ensure satisfaction with their suite and determine if they have further needs
  • Follow up with existing residents to ensure work orders have been completed correctly and in a timely manner
  • Utilize computerized property management system to record transactions and run various operating reports

Marketing & Business Development:

  • Maintain an overall focus on enhancing the customer experience
  • Hold open houses
  • Create and prepare any newsletters, flyers and written summaries of available suites
  • Communicate with prospective residents requiring information
  • Help coordinate resident events (socials etc.)
  • Assist Regional Coordinator of Marketing & Development where required

Required Skills & Experience:

  • Exceptional customer service skills
  • Strong interpersonal skills
  • Experience in sales
  • Excellent written and oral communication skills
  • Maintain a professional and presentable appearance at all times
  • Strong command of MS Office products: Word, Excel, PowerPoint
  • Self-starter with high degree of initiative, creativity and flexibility
  • Experience with leasing apartments or selling condominiums an asset