Client Services Clerk

4 months ago


Cornwall, Canada City of Cornwall Full time

**Position Overview**

Reporting to the Client Services Supervisor, the Client Services Clerk is responsible for providing support to the Client Services Team. The Client Services Clerk is instrumental in managing tenant portfolios from move in to move out and working closely with the team. The Clerk ensures accurate completion of all correspondence related to tenant files and data entry in the YARDI Voyager software.

**Qualifications & Experience**
- Completion of a two-year college program in administration, business, or a related discipline. An equivalent level of job experience is acceptable.
- Two years of work-related experience in a similar position.
- Able to communicate effectively in English and in French, both orally and in writing.
- Knowledge and experience of general office procedures and documentation needed to prepare letters, notices and contracts
- skills delivering work according to established deadlines
- Ability to manage workload independently while working in a collaborative team atmosphere

**Duties and Responsibilities**
- Handle phone and walk-in inquiries from visitors, applicants, tenants and staff
- Assist tenants in completing move out notices, process move outs and offer units
- Enter tenant information in Yardi Database
- Prepare leases for signature and lease packages
- Complete annual review packages, review documentation and update information in Yardi database
- Complete monthly Notice to Terminate Notices and monthly reminders for delinquent rental accounts
- Prepare letters and notices to tenants
- Scanning of letters, documents and notices into Yardi database
- Complete annual rent increases
- Understand the Residential Tenancy Act to ensure requirements are met for the preparation of leases, notices of rent increases and notices to vacate
- Prepare correspondence and minutes as requested by Supervisors.
- Accurate note taking in Yardi database
- Updating charts that record relivant information


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