Customer Experience Associate

6 days ago

Sault Ste Marie, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

We are seeking a talented Customer Experience Associate - Banking Solutions Specialist to join our team at The Toronto-Dominion Bank (Canada).

About the Role

In this exciting role, you will be responsible for delivering exceptional customer experiences and providing banking solutions that meet their needs. As a Customer Experience Associate - Banking Solutions Specialist, you will work closely with customers to understand their financial goals and objectives, and provide personalized recommendations to help them achieve success.

You will be an integral part of our team, working collaboratively to develop and implement strategies that drive business growth and customer satisfaction. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Key Responsibilities
  1. Process Financial Transactions: You will process financial transactions accurately and efficiently, ensuring that all customer interactions are handled in a timely and professional manner.
  2. Understand and Determine Customer Needs: You will work with customers to understand their financial needs and provide personalized recommendations to help them achieve their goals.
  3. Respond and Resolve Customer Concerns: You will respond to and resolve customer concerns in a timely and professional manner, ensuring that all customer interactions are handled with empathy and understanding.
  4. Achieve Assigned Goals and Business Objectives: You will work collaboratively with your team to achieve assigned goals and business objectives, driving business growth and customer satisfaction.
  5. Connect Personally with Customers: You will connect personally with customers to advise them on banking solutions and processes, building strong relationships and trust.
  6. Help Build a Positive Work Environment: You will contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
Required Skills and Qualifications

To be successful in this role, you will need:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required, along with 1+ years of relevant experience in a customer-facing role.
  • Strong Administration and Organizational Skills: You will need strong administration and organizational skills to work in a fast-paced environment.
  • Hands-on Knowledge of MS Office: You will need hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.
  • A Go-Getter Attitude: You will need a go-getter attitude, exercising initiative and being accurate and detail-oriented to handle multiple tasks and changing priorities.
  • Dynamic Communication Skills: You will need dynamic communication skills to connect with different people in a calm, courteous, and effective manner.
Benefits

We offer a competitive total rewards package, including:

  • Base Salary: An estimated annual salary of $60,000-$70,000 based on the location and industry standards.
  • Variable Compensation: A bonus structure tied to individual and company performance.
  • Health and Well-being Benefits: Comprehensive health and well-being benefits, including medical, dental, and vision coverage.
  • Savings and Retirement Programs: Access to savings and retirement programs, including a 401(k) matching program.
  • Paid Time Off: Generous paid time off, including vacation days, sick leave, and holidays.
  • Career Development: Opportunities for career development, including training programs, mentorship, and regular feedback.

  • Customer Experience Associate

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals is seeking a highly motivated Customer Experience Associate to join our team in Sault Ste. Marie.Job Summary:The Customer Experience Associate will be responsible for providing exceptional customer service, preparing food items, and maintaining a clean and organized food counter.Key Responsibilities:Take customer orders and prepare food...

  • Customer Experience Associate

    3 weeks ago

    Sault Ste. Marie, Ontario, Canada Scotiabank Full time

    At Scotiabank, we're looking for a Customer Experience Associate to join our team in Canada. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers.As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them...

  • Customer Experience Associate

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada Scotiabank Full time

    Requisition ID: 209775At Scotiabank, we're looking for a Customer Experience Associate to join our team. As the face of our branches, you'll be the first point of contact for our customers, providing exceptional service and building strong relationships.Our ideal candidate is people-centric, relatable, and proactive. They'll take the time to understand our...

  • Customer Experience Manager

    3 weeks ago

    Sault Ste. Marie, Ontario, Canada The Home Depot Canada Full time

    At The Home Depot Canada, we're looking for a talented individual to join our team as a Customer Experience Manager.About the Role:As a Customer Experience Manager, you will be responsible for overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational process. You will manage all...

  • Customer Experience Supervisor

    1 week ago

    Sault Ste. Marie, Ontario, Canada The Home Depot Canada Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at The Home Depot Canada. This is an exciting opportunity to lead our store operations and ensure exceptional customer service.Key ResponsibilitiesCustomer Service: Drive customer satisfaction by coaching associates on service techniques, resolving escalations, and...

  • Retail Store Associate

    2 weeks ago

    Sault Ste. Marie, Ontario, Canada Savers Full time

    About Our TeamWe are a diverse group of individuals passionate about reuse and sustainability. Our mission is to champion reuse and inspire a future where second-hand is second nature.Job SummaryWe are seeking a Retail Store Associate to join our team at Savers. As a Retail Store Associate, you will be responsible for creating an awesome experience for our...

  • Customer Experience Champion

    4 days ago

    Sault Ste. Marie, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    TD Securities Customer Experience Associate Job OpportunityWe are seeking a skilled and charismatic individual to join our team as a Customer Experience Champion. This role involves providing exceptional customer service, processing financial transactions accurately, and promoting banking solutions. If you have excellent communication skills, are...

  • Customer Service Associate

    1 week ago

    Sault Ste. Marie, Ontario, Canada Giant Tiger Full time

    Giant Tiger is seeking a skilled and friendly Customer Service Associate to join our dynamic store team in Sault Ste. Marie. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our valued customers.Key Responsibilities:Provide prompt and courteous customer service,...

  • Customer Experience Leader

    2 weeks ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    Customer Experience LeaderAt Indigo, we're dedicated to creating exceptional experiences for our customers. As a Customer Experience Leader, you'll play a key role in bringing our mission to life in one of our retail stores. Your focus will be on leading and executing work that contributes to the store's operations and customer...

  • Customer Experience Leader

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a Canadian retail company that specializes in books, gifts, and home decor. We are committed to creating a unique shopping experience for our customers and providing a positive work environment for our employees.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and...

  • Customer Experience Manager

    7 days ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoWe are Canada's Cultural Department Store, dedicated to telling stories and creating experiences that bring joy to our customers' lives.Our mission is to add joy to every interaction with us and our products, creating a culture of exceptional employee and customer experiences.Job OverviewThe Customer Experience Leader (CEL) plays a vital role in...

  • Customer Experience Manager

    3 weeks ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating exceptional customer experiences and inspiring a love of reading in our customers.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's...

  • Customer Experience Leader

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are dedicated to creating a unique shopping experience that inspires our customers to explore, discover, and enjoy.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the...

  • Customer Experience Manager

    2 weeks ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About the RoleThe Customer Experience Leader is a key member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. This role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.Key...

  • Customer Experience Team Lead

    4 days ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a Canadian retail company that specializes in books, gifts, and home decor. We are dedicated to creating an exceptional customer experience and providing a unique shopping environment for our customers.Job Title: Customer Experience LeaderAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Leader to join...

  • Customer Experience Team Lead

    5 days ago

    Sault Ste. Marie, Ontario, Canada Indigo Full time

    About IndigoWe are Canada's Cultural Department Store, passionate about telling stories and creating experiences. Our mission is to bring our exciting vision to life in over 170 stores across Canada.Our CultureWe love books and all things beautifulBooks are our heart and soulWe strive to create joyful moments for customersJob Description: Customer Experience...

  • Store Associate

    5 days ago

    Sault Ste. Marie, Ontario, Canada Giant Tiger Full time

    We are a Canadian-owned and operated retailer with a strong commitment to our community. As a Store Associate, you will play a vital role in providing excellent customer service, ensuring a high level of satisfaction for our customers.This part-time position offers a mix of days, evenings, and weekends, up to 24 hours weekly. You can expect to stand and/or...

  • Customer Service Operations Manager

    2 weeks ago

    Sault Ste. Marie, Ontario, Canada The Home Depot Canada Full time

    Customer Experience Manager Role SummaryAs a Customer Experience Manager at The Home Depot Canada, you will oversee the execution of store standards across the entire store, focusing on customer service, department readiness, and operational processes. This role involves managing daily tasks, coaching associates, addressing customer escalations, and...

  • Customer Service Manager

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada Walmart Canada Full time

    Job SummaryAs a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and ensuring a positive shopping environment. This role involves coordinating front-end operations, maintaining compliance with company programs and operational standards, and providing guidance to associates as needed.Key...

  • Customer Service Specialist

    4 weeks ago

    Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Sales Associate to join our team in Sault Ste. Marie. Key responsibilities include assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to provide accurate information.Process transactions and...