Night Shift Supervisor

4 weeks ago


Medicine Hat, Alberta, Canada Best Western Premier Full time
Job Title: Night Clerk Supervisor

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at Best Western Premier. As a Night Clerk Supervisor, you will be responsible for overseeing the front desk operations during nighttime hours, ensuring a smooth and efficient experience for our guests.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless operations
  • Establish work schedules and procedures to maintain high standards of service
  • Perform same duties as workers supervised, including checking guests in and out, handling room assignments, and resolving guest complaints
  • Prepare and submit reports on guest satisfaction, room occupancy, and other key performance indicators
  • Assist clients/guests with special needs, such as providing wheelchair accessibility or arranging for extra amenities
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies to maintain a high level of service quality
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
  • Flexibility and adaptability to changing situations
Work Environment:

Our hotel operates 24/7, and as a Night Clerk Supervisor, you will be working primarily during nighttime hours. You will be responsible for ensuring the front desk is staffed and operating smoothly during this time.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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