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Night Clerk Supervisor

1 month ago

Medicine Hat, Alberta, Canada Best Western Premier Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to lead our hotel operations team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations during evening hours.

Key Responsibilities
  • Coordinate activities with other work units or departments to ensure smooth hotel operations.
  • Establish and maintain work schedules and procedures to optimize team performance.
  • Perform same duties as workers supervised, including guest check-in and check-out, room assignments, and resolving guest complaints.
  • Prepare and submit reports on team performance and guest feedback.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure high-quality results.
  • Hire and train staff in job duties, safety procedures, and company policies.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and organizational skills.
Work Environment

This is a permanent, full-time position with a 30-35 hour workweek. The ideal candidate will be able to work a variety of shifts, including evenings and weekends.