Service Operations Manager

1 week ago


Richmond Hill, Ontario, Canada Richmond Hill Toyota Full time

We are seeking an experienced Service Operations Manager to join our team at Thornhill Hyundai.

As a Service Operations Manager, you will be responsible for leading the service department and ensuring that all operations run smoothly.

The ideal candidate will have a strong background in customer service and experience managing a team.

You will be expected to develop and implement effective processes to improve customer satisfaction and increase productivity.

The salary range for this position is $65,000 - $85,000 per year, depending on experience.

This is a permanent full-time position with a 30-40 hour workweek.

About the Job
  • Lead and manage the service department, including staff supervision and performance evaluation
  • Develop and implement operational policies and procedures to ensure efficient workflow
  • Co-ordinate and prioritize tasks and projects to meet deadlines and goals
  • Recruit and train new staff members as needed
  • Maintain accurate records and reports of service operations
  • Resolve customer complaints and issues in a professional and timely manner
Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
Work Environment
  • Varied locations throughout Ontario
  • English speaking environment
  • Relaxed atmosphere


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