Automobile Service Operations Manager

4 weeks ago


Richmond Hill, Ontario, Canada Richmond Hill Toyota Full time

Job Summary: We are seeking an experienced Automobile Service Operations Manager to lead our service department at Richmond Hill Toyota. The ideal candidate will have a strong background in automotive operations and a proven track record of success in managing a team.

Key Responsibilities:

  • Direct and control daily service operations to ensure efficient and effective delivery of services to customers.
  • Plan and organize daily service operations to meet customer demand and maximize revenue.
  • Manage a team of service advisors, technicians, and support staff to ensure excellent customer service and high-quality workmanship.
  • Study market research and trends to determine consumer demand and develop strategies to meet those needs.
  • Implement price and credit policies to maximize revenue and profitability.
  • Develop and implement marketing strategies to promote our service department and attract new customers.
  • Plan and manage budgets to ensure efficient use of resources and maximize revenue.
  • Determine staffing requirements and recruit, hire, and supervise staff to meet business needs.
  • Oversee payroll administration and ensure compliance with all relevant laws and regulations.
  • Conduct performance reviews to evaluate employee performance and provide feedback for improvement.

Benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Work Environment:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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