Manager, Student Writing, Communication and Learning Support Specialist

1 month ago


Toronto, Ontario, Canada OCAD University Full time
Job Title: Manager, Student Writing, Communication and Learning Support

OCAD University is seeking a highly skilled and experienced Manager, Student Writing, Communication and Learning Support to lead our Writing and Learning Centre (WLC) team. As a key member of our Teaching and Learning portfolio, you will be responsible for developing and implementing a vision for student-facing programs and initiatives that support undergraduate and graduate student writing, communication, and language skills development in studio-based art and design education.

Key Responsibilities:
  • Develop and implement a multi-year plan for student-facing programs and initiatives, aligning with the OCAD U Academic and Strategic Plan.
  • Lead the development of a routine cycle of WLC co-curricular support programs and resources for undergraduate and graduate students, including writing, academic communication, language, and learning programs.
  • Oversee the planning and delivery of academic integrity resources and programs for students, and related communications to facilitate the implementation of academic policy and procedures.
  • Develop and implement an annual marketing and communications plan for WLC student programs, including the development and maintenance of the WLC website, knowledge base, and social media content.
  • Establish and oversee service levels and program targets, and conduct needs assessments and develop and oversee the implementation of WLC program monitoring and evaluation processes.
  • Lead the development and integration of decolonizing, anti-racist, accessible, and translingual approaches and pedagogies across all student-facing program areas.
  • Manage the WLC budget, participate in annual budget planning processes, and work with relevant staff to fulfill budget reporting requirements.
  • Collaborate with members of the teaching and learning management team to facilitate strong working relationships and consistency in pedagogical approaches across program areas.
Qualifications:
  • Graduate degree in a related field (e.g., Education, Applied Linguistics, Language Teaching, Writing Studies) or equivalent.
  • A minimum of five (5) years of progressive experience working in a post-secondary writing centre, English language support unit, or similar designing and delivering student academic support programs.
  • Knowledge of best practices in multilingual pedagogy, with experience developing co-curricular post-secondary English language learning programs and an understanding of the barriers and support needs of post-secondary students studying in a second language.
  • Knowledge of visual rhetoric and familiarity with and prior experience working within the curricular context of an art and design education institution.
  • Strategic planning skills with experience identifying and translating strategic priorities into programming and day-to-day operations.
  • Demonstrated experience working within the context of university academic governance to advance university and portfolio goals and priorities.
  • Strong knowledge of best practices in writing pedagogy, student learning, and student academic skills development.
  • Understanding of and experience developing peer learning approaches and pedagogies in co-curricular programming.
  • Demonstrated experience developing and integrating decolonizing, anti-racist, accessible, and translingual approaches and pedagogies in previous work or study.
  • Excellent management skills and experience managing, supervising, evaluating, and developing collaborative staff teams.
  • Excellent communication, interpersonal, and leadership skills, and a demonstrated ability to exercise tact, sound judgment, and commitment to confidentiality.
  • Program planning skills with ability to meet deadlines and manage complex projects.
  • Experience designing and implementing needs assessment and program evaluation tools.
  • Experience leading organizational change processes and building shared goals and consensus across diverse teams and stakeholder groups.
  • Advanced facilitation skills.
  • Experience planning, overseeing, and implementing budgets.
  • Experience managing staff in a unionized environment.
  • Demonstrated commitment to principles and practices of decolonizing, anti-racism, and accessibility, and experience promoting a respectful work and learning environment for students, faculty, and staff.
  • Strong digital literacy and computer skills, including a high degree of facility in the use of all Microsoft 365 applications.
What We Offer:
  • Comprehensive benefits package for you and your dependents.
  • Pension plan matching to help you plan for your future.
  • Employee Assistant Program to support you on any work or personal-related matters.
  • A Wellness Fund to support your health and well-being.
  • Vacation and an additional paid time off during the University's Winter Closure.
  • Access to LinkedIn Learning to support your growth.


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