Manager, Student Writing, Communication and Learning Support

4 weeks ago

Toronto, Ontario, Canada OCAD University Full time

Job Title: Manager, Student Writing, Communication and Learning Support

Job Summary:

The Manager, Student Writing, Communication and Learning Support is a key role in the Teaching and Learning portfolio at OCAD University. This position leads the development of a vision and multi-year plan across all student-facing program areas, including writing, language, academic communication, and learning programs and initiatives. The Manager shares scholarly and community-based research and promising practices across the university to advance evidence-based decision-making and practice to enhance the student learning experience.

Key Responsibilities:

  • Building on the vision, mission, and mandate of the teaching and learning portfolio, and in close alignment with the OCAD U Academic and Strategic Plan, lead the development of a vision and multi-year plan across all student-facing program areas.
  • Share scholarly and community-based research and promising practices across the university to advance evidence-based decision-making and practice to enhance the student learning experience.
  • Conduct needs assessments and develop and oversee the implementation of WLC program monitoring and evaluation processes to track, assess, and report on WLC co-curricular program activities.
  • Develop collaborations and partnerships with stakeholders across the university community to inform the creation of responsive, well-integrated programs and services for undergraduate and graduate students.
  • Hire, train, and supervise WLC staff, including setting goals and objectives, monitoring progress, evaluating employee performance, coaching, and fostering professional development.
  • Facilitate ongoing critical reflection and lead the development and integration of decolonizing, anti-racist, accessible, and translingual approaches and pedagogies across all student-facing program areas.
  • Manage the WLC budget, participate in annual budget planning processes, and work with relevant staff to fulfill budget reporting requirements.
  • Work collaboratively with members of the teaching and learning management team to facilitate strong working relationships and consistency in pedagogical approaches across program areas.

Qualifications:

  • Graduate degree in a related field (i.e., Education, Applied Linguistics, Language Teaching, Writing Studies) or equivalent.
  • A minimum of five (5) years of progressive experience working in a post-secondary writing centre, English language support unit, or similar designing and delivering student academic support programs.
  • Knowledge of best practices in multilingual pedagogy with experience developing co-curricular post-secondary English language learning programs and an understanding of the barriers and support needs of post-secondary students studying in a second language.
  • Knowledge of visual rhetoric and familiarity with and prior experience working within the curricular context of an art and design education institution.
  • Strategic planning skills with experience identifying and translating strategic priorities into programming and day-to-day operations.
  • Demonstrated experience working within the context of university academic governance to advance university and portfolio goals and priorities.
  • Strong knowledge of best practices in writing pedagogy, student learning, and student academic skills development.
  • Understanding of and experience developing peer learning approaches and pedagogies in co-curricular programming.
  • Demonstrated experience developing and integrating decolonizing, anti-racist, accessible, and translingual approaches and pedagogies in previous work or study.
  • Excellent management skills and experience managing, supervising, evaluating, and developing collaborative staff teams.
  • Excellent communication, interpersonal, and leadership skills, and a demonstrated ability to exercise tact, sound judgment, and commitment to confidentiality.
  • Program planning skills with ability to meet deadlines and manage complex projects.
  • Experience designing and implementing needs assessment and program evaluation tools.
  • Educational research and data analysis skills and experience with knowledge mobilization.
  • Experience leading organizational change processes and building shared goals and consensus across diverse teams and stakeholder groups.
  • Advanced facilitation skills.
  • Experience planning, overseeing, and implementing budgets.
  • Experience managing staff in a unionized environment.
  • Demonstrated commitment to principles and practices of decolonizing, anti-racism, and accessibility and experience promoting a respectful work and learning environment for students, faculty, and staff.
  • Strong digital literacy and computer skills, including a high degree of facility in the use of all Microsoft 365 applications.

What We Offer:

  • Comprehensive benefits package for you and your dependents.
  • Pension plan matching to help you plan for your future.
  • Employee Assistant Program to support you on any work or personal-related matters.
  • A Wellness Fund to support your health and well-being.
  • Vacation and an additional paid time off during the University's Winter Closure.
  • Access to LinkedIn Learning to support your growth.

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