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Customer Service Advocate for Automotive Solutions

1 week ago

Nanaimo, British Columbia, Canada FOUNTAIN TIRE Full time
Responsibilities
  1. Create work orders and schedule appointments, communicating effectively with technicians.
  2. Provide service quotes and obtain customer authorization for work to be performed on vehicles, finalize sales, and complete follow-up tasks.
  3. Engage with customers through proactive calls to assess their satisfaction with the service provided.
  4. Maintain accurate billing of products to customers and process necessary information in the computer system.
  5. Update promotional materials in the showroom.
  6. Promote safety initiatives and adhere to company standards and policies.
  7. Assist with inventory management through documentation processes and annual inventory counts.