Customer Experience Director

2 days ago


Whitecourt, Canada Pet Valu Full time
About the Role

We are seeking a highly motivated and experienced Retail Team Lead - Pet Valu to join our team. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team members.

You will work closely with the retail leadership team to develop and implement strategies to improve customer satisfaction and drive sales growth. This may include analyzing customer feedback, identifying areas for improvement, and implementing changes to improve the customer experience.

Key responsibilities will include coaching and developing team members, maintaining operational standards, managing inventory, and coordinating store audits and safety inspections. You will also be responsible for working collaboratively with other departments to ensure seamless communication and execution of initiatives.

We offer a competitive salary of $60,000 per year, as well as opportunities for professional development and career advancement.

  • Key Responsibilities:
  • Drive sales growth and improve customer satisfaction
  • Develop and implement strategies to improve customer satisfaction and drive sales growth
  • Capture and analyze customer feedback to identify areas for improvement
  • Implement changes to improve the customer experience


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