Bank Customer Service Representative
4 weeks ago
We're building a relationship-oriented bank for the modern world.
What you'll be doing
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre and use your knowledge of financial services products to help clients with their day-to-day banking needs. You'll be the first line of support as clients work towards their financial goals.
You'll help clients manage their accounts and products, connect them to the right CIBC team members who can help them reach their goals, and find meaning in relationships by surrounding yourself with a diverse network of partners.
Key Responsibilities
- Help clients with their day-to-day banking needs, including answering questions and assisting with transactions.
- Proactively connect clients with the right CIBC team members who can help them reach their financial goals.
- Work in a fast-paced Banking Centre and use your knowledge of financial services products to support clients.
What We Offer
We offer a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Requirements
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services.
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