Assistant Restaurant Manager

2 months ago

Brantford, Ontario, Canada Wendy's Full time
About the Role

In this dynamic role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify top talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy's restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

Key Responsibilities
  • Analyze Restaurant Performance Data: Make recommendations regarding restaurant plans to address negative trends.
  • Adjust Crew Schedules: Adjust crew schedules as needed (e.g., calling or sending home based on labor, performance and forecast).
  • Analyze Talent and Staffing Goals: Make recommendations for adjustments to ensure staffing goals are met.
  • Investigate and Resolve Customer Complaints: Investigate and resolve customer complaints within the restaurant.
  • Monitor Service Quality: Make adjustments to positioning guidelines as necessary.
  • Recommend Corrective Action: Recommends corrective action related to customer service issues or poor performance of the crew.
What We Offer
  • Competitive Wages
  • Quarterly Performance-Based Bonus Program
  • Company RRSP Matching Program
  • On-the-Job Training
  • Incentive and Recognition Programs
  • Community Involvement Opportunities
  • Discounted Food and Drink
  • Health and Dental Benefits
  • Advancement Opportunities
  • Training and Development Opportunities

We are a multi-unit Wendy's franchisee, Quicker Foods Inc., and we offer a unique work environment with opportunities for growth and development. If you are looking for a challenging and rewarding role, we encourage you to apply.

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