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Optical Team Lead

4 weeks ago

Edmonton, Alberta, Canada EssilorLuxottica Full time

Job Summary

The Team Lead plays a vital role in delivering exceptional customer service and driving store success at LensCrafters. As a key member of our team, you will be responsible for managing key optical and lab processes, ensuring customers and patients are delighted, and assisting in the achievement of store success.

Key Responsibilities

  • Ensure the LensCrafters team provides unsurpassed customer service
  • Proactive and solution-driven, accurate execution and product knowledge
  • Assist customers with selections, provide recommendations, and assist sales associates
  • Serve as a responsible alternate store key holder
  • Custom fit glasses and precisely place prescriptions in lenses (if applicable)
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
  • Ensure finished eyewear meets optical standards and customer requirements
  • Create a safe working environment for all, demonstrate safe work practices
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Requirements

  • HS diploma/GED
  • Strong optical and retail experience
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Leadership and training experience
  • Edging and mounting experience
  • Basic optics knowledge and optical measurement experience

Preferred Qualifications

  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise and lens options