Optical Team Lead
3 weeks ago
Job Title: Team Lead
Job Summary:
We are seeking a highly skilled and experienced Team Lead to join our team at LensCrafters. As a Team Lead, you will be responsible for creating exceptional value in the lives of customers and patients by delivering exceptional customer service. You will ensure that customers and patients are always delighted and assist in the achievement of store success by managing key optical and lab processes to exceptional results.
Key Responsibilities:
- Ensure the LensCrafters team provides unsurpassed customer service
- Proactive and solution-driven, accurate execution and product knowledge
- Assist customers with selections, provide recommendations, and assist sales associates
- Serve as a responsible alternate store key holder
- Custom fit glasses and precisely place prescription in lenses (if applicable)
- Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology (if applicable)
- Ensure finished eyewear meets optical standards and customer requirements (if applicable)
- Create a safe working environment for all and demonstrate safe work practices (if applicable)
Requirements:
- HS diploma/GED
- Strong optical and retail experience
- Knowledge of current optical theory and merchandise
- Strong communication and listening skills
- Strong interpersonal skills
- Strong basic math skills
- Sales skills
- Problem-solving ability
- Familiarity with cash register, computers, and calculators
- Leadership and training experience
- Edging and mounting experience
- Basic optics knowledge and optical measurement experience
Preferred Qualifications:
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting, and Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise and lens options
Benefits:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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