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Customer Service Ambassador
2 months ago
Career Opportunity
A Bilingual Customer Service Representative at Advantage Communications receives inbound phone calls from users in both French and English to provide technical support and resolve issues with products and services. We offer paid training and ongoing coaching to ensure success.
Key Responsibilities
- Deliver exceptional customer service by addressing technical support inquiries and resolving issues in a professional and courteous manner.
- Field billing inquiries and assist with activating new service provisions, providing plan upgrade information, and cross-selling when applicable.
- Accurately document and update records in required systems.
- Build sustainable relationships of trust through open and interactive communication.
Requirements
- Must be fully bilingual (French/English).
- High school diploma or equivalent required.
- Excellent communication and presentation skills.
- Prior technical service or call center experience preferred.
Benefits
- Paid time off.
- Medical, dental, and vision benefits.
- Career growth opportunities.
Compensation
- $17.00 to $20.00/hour.
